Return & Exchange Policy

Return Time Range
If you need to return an item purchased on our website, you can return it to the address our customer service provides to you, within 15 days from the items you received.

All returned items must be in new and unused condition, with all original tags and labels attached.

Please contact us before returning


Return Cost

If the return is due to our problems (such as incorrect products, or quality problems of products), we will provide a full refund for you;

If the customers initiate the return for their own reasons (such as: don’t like/wanting the item or ordering the wrong product/size), the logistics costs (from and back) will be fully paid by the customers.

No restocking fee is to be charged to the consumers for the return of a product.



Return address

Please consult customer service about the information we need before sending back the package. We will process your return/exchange request within 2 business days. Once your request is approved, an email with a return/exchange address and instructions will be sent to you.
After receiving the information we need before sending back the package, place the item securely in its original packaging and the return form provided.

After returning the products, please offer our customer service the information you collect above or add it to your account, where you can find a chart to upload the information.
when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.



Refund
Once we receive the returned item, we will issue the refund by the original payment method of the order. Please allow 1-2 billing cycles for the refund to appear on your bank statement, due to different banking institution policies.

If you haven’t received the refund within 1-2 billing cycles, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at service@superbsoul.com.

Please Note: we do not refund taxes that paid to customs/destination country at the time of your purchase

Exchange
If you would like to exchange a purchased item, you need to send a request to our customer service at service@superbsoul.com within 15 days from the items you received, We will resend the items to you after we receive the package you returned.

You may need to pay delivery fees for both shipments to and from you.

Fair Use
If we notice an unusual pattern of returns or exchange activities from you, we might have to decline any further requests from you. In these circumstances, if you return purchased items to our warehouse, you won’t get refund or exchange items, and we will not cover any loss you may have.



Order Cancellations


Before the product has been a ship, we can arrange an unconditional refund for you. For any order cancellations, you may contact us on the provided contact details. All cancellations will be accepted given orders are not yet dispatched.

Email: service@superbsoul.com

Note: Package(s) returned without permission will not be accepted by the warehouse, we will not be responsible for any loss.



★ Precautions:
1. Only 1 exchange request can be done at a time for the same order.
2. Exchange requests may not be granted if the purchased item is no longer available.
3. The customer shall return the product to the designated address. We will provide you with return information via email. Upon receipt of the return, we will arrange a full refund for you.
4. Return orders require that the order number be written on the outside of the package.
5. The item should be in perfect condition, unworn, unwashed, and unaltered by the customer.

Is this page helpful? If not, please contact our customer service:service@fashionshirtscom